SERVICE TECHNICIAN

SERVICE TECHNICIAN – DENTON, TX
Full-Time – Up to $75,000 a year

Experience Preferred; Not Required

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You can apply for this role and others at ntpctech.com/apply.

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NTPC Tech Solutions is a leader in the design, installation, support, and maintenance of custom video surveillance, electronic access control, intrusion detection, and network IT systems for companies of all sizes

You will be joining a team whose passion is to serve others through technology at the highest level and provide the best customer service possible to achieve our goal of being the go-to technology partner in the United States. 

This position is responsible for performing high-quality IT and security technician work in the service, troubleshooting, alteration, and programming of our systems.

 

Service Technicians support NTPC's internal and external operations by providing custom repair, installation, training, and technical advisement while onsite. Experience is preferred, but not required. If you're committed, we'll train you!

RESPONSIBILITIES

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• Service – Responsible for the professional service of local network, racks, computers, digital signage, access control, CCTV, and motion/intrusion/alarm systems. Additionally, train and explain solutions to partners and clients when needed.

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• Troubleshooting – Diagnose variable issues on our systems and provide accurate diagnostic notes through our ticketing system. Will require working on a variety of different systems.

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• Programming – Ensures systems are programmed to the highest standard and organized to work well for the client. Often includes customized programming to meet specific needs.

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• Networking – Complete high-level integration and programming of systems, using both networks and servers. WAN / LAN network knowledge is preferred.

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• Training – Skillfully train and mentor internal and external partners, ensuring that clients know how to use their installed systems properly, and uphold NTPC standards at every jobsite.

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• Communication – Respectfully communicate through our ticketing system with all clients and internal staff on daily progress and all necessary information on any service call or project.

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• Documentation – Complete service close-out documentation, including meetings/walkthroughs and installation quality pictures while completing all required wrap-up documents.

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OVERVIEW

Service Technicians use our ticketing system and internal resources to diagnose and resolve routine problems, including software, touchscreens, phones, printers, digital signage, security cameras, burglar alarms, and access control. If an issue cannot be resolved remotely, our Help Desk will queue the ticket for Onsite Service, and the Director of Service will schedule accordingly. 

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Other aspects of the role include:

• Working 30 to 40 hours per week (OT not guaranteed)

• Working onsite throughout the DFW area

• Out-of-state travel is rare but may be available for projects

• Rotating on-call for weekends and after-hours 

• Working with third-party vendors and providers

• Supporting co-workers to ensure effective sharing of best practices

• Contribute knowledge through continual updates of our Knowledge Base

• Using software tools to manage time and workload for internal and external tasks

• Strong articulation and digital hygiene

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Ideal candidates will be technically savvy, have previous IT / Help Desk experience, have a basic understanding of WAN/LAN networking, and must be open to working nights and weekends.

 

Typical shifts can range from business hours service calls 8am to 6pm to project work outside of service hours. Project work and calls outside of service hours are paid at time and a half. The ideal candidate will also be local to Denton and quickly pick up hands-on training.

 

BENEFITS

• Take home company vehicle – paid drive time

• After hours and on-call rates paid at 1.5x rate

• Medical, dental, and vision benefits after 90 days

• 401k plan with 6% company match

• 40 hours of PTO accrued weekly after the first year

• Paid birthday off to celebrate YOU

• Six paid holidays throughout the year – work rotating Holidays

• Required training/licensing paid for by company

• Voluntary professional development opportunities

• Company laptop, phone, gas card, uniforms, and gear

• All hand tools and consumables paid for by company

• Full set of Milwaukee tools during employment

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​REQUIREMENTS

• Must earn Texas Private Security license within 90 days

• Ability to lift/move equipment and tools weighing up to 50 lbs

• Ability to work from ladders or man lifts at extended heights

• Must be able to differentiate colors

• Must be comfortable standing for long periods of time

• Must be comfortable completing overhead work for long periods of time

• Must have a current, valid Texas driver's license and meet our company driving standards.

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WHY JOIN US?

• Opportunity to grow your technical skills and advance your career in the IT field

• Supportive team culture with a focus on continuous improvement and innovation

• Cross-training and Sales opportunities available after one year

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Disclaimer – This job description is not all-encompassing of job responsibilities and is not in any way a binding document. It does not affect the at-will nature of employment at NTPC Tech Solutions.