Dearest Domino's Leader,

 

Everyone knows that when you have a tech problem in your store, you call NTPC! We have helped so many Domino's leaders eliminate their tech frustrations, and we can help you too!

 

Our Help Desk Plans are designed to give you unlimited support for issues you typically call GlobalCare and GLS with one distinction - we go above and beyond to resolve issues neither provider will resolve, and we offer three plans - Essential, Plus, and Pro with optional add-ons to enhance your support.

 

Because we offer customizable support, our Team must know what actions they are permitted to take when your team contacts us! This means all NTPC Customers must be on a Help Desk Plan so there is a defined agreement between all parties for what we do for you!

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The Essential Plan is our pay-as-you-go option and is metered in certain situations, meaning there may be more than one ticket charge per issue, but this plan is for franchises that have technology support in place and only need help sometimes! 

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The Plus and Pro Plans (Unlimited Plans) fall under "Managed Services" and give you unlimited technology support for non-project-based requests and when something breaks or you need a solution, we have everything you need!

 

What does Managed Services mean?

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It means when you sign up with us, your team will report all issues to NTPC, and we will fix it, contact a vendor, ship hardware, or dispatch a technician to get the problem resolved.

 

With Managed Services, you get a complete ecosystem of solutions to solve everyday problems without taking hours out of the day to deal with vendors who cannot solve problems quickly.

 

We provision and ship all store technology hardware (except StoreTech) so it's pre-configured and plug-and-play, so all your team has to do is install it! And for big problems that require a technician, we provide nationwide onsite support too!

 

With the Unlimited Plans, you also get Proactive Monitoring which means we know the minute dominos.com says a store is offline or if the primary internet is unreachable.

 

​If you aren't aware, we are obsessed with keeping your stores online so when you pair our Proactive Monitoring with our backup internet solutions, NTPC will be in control of your stores, and you can kiss outages goodbye! 

 

You can ask any of our customers how long any of their stores have been down since joining with an Unlimited Plan and the answer will be "I can't even remember".

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Now you might be thinking:

 

1. This sounds too good to be true

2. My team doesn't call GlobalCare

3. I already have backup internet

 

And to that, we say:

 

NTPC was created for you, you just didn't know it yet.

 

The founders are former Domino's Franchise Leaders and there is no other company that can support you the way we do, and we take great pride in that. 

 

Because when it comes to Help Desk Support, if your team isn't calling GlobalCare, that means they are calling someone else and that impacts your team's balance a quality of life. Not to mention, GlobalCare calls will be increasing in 2025. 

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And if you already have backup internet from another provider, we have a challenge for you.

 

Ask your team two questions:

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1. How many vendors do you have to call when the internet goes out?

2. How long does it take to get the store back online? 

 

If the answer is "more than one" and "a couple of hours", you need our backup solution.

 

Why?

 

We don't just sell you the equipment or service and leave you to fend for yourself. When we control the device, we know the minute there is a problem and can take proactive action without impacting your team. Short of a power outage or a cell phone tower going down, you will not be offline during business hours.

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Our mission is to provide the best support possible. Period.

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If you can't tell by now, we do things differently by putting your team first in everything we do, and our Site Assessments are no exception. You can choose to have your team do a self-assessment or you can choose an in-person assessment, but no matter what, every store must have one, so our Specialists can easily guide callers, saving valuable minutes!

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As your in-house support team, you will define the processes we follow, and we'll execute. We solve your problems 40% faster so whether it's a setting change, pay card polling issue, or you need a new receipt printer - just call it in, and we'll fix it or ship it!

 

We're open daily, 9AM to 12AM (central), and only close on Thanksgiving & Christmas.

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We also help with project-based support for New Store Builds, Relocations, Equipment Rollouts, and anything else that requires planning! 

 

Project-based requests are separate from the Help Desk Plan and will be assigned a dedicated Project Manager to make sure the technology and security scope of the project stays on track! ​

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If you made it this far, thank you for reading. It means a lot to us. Our team has put their heart and soul into building NTPC to serve you and your team. We are the end of the line when corporate vendors cannot fix your problems, and we wear that badge with honor.

 

PS: We have been told that the "secret sauce" is a Plus Plan + $85 backup internet because joining NTPC is like a breath of fresh air, and everyone can immediately feel the difference!​​​