By providing your contact information to NTPC Tech Solutions, LLC, you consent to receive emails, phone calls, text messages (SMS), and multimedia messages (MMS), collectively referred to as "Messaging," from us throughout your customer journey.

 

MESSAGING SCOPE

We communicate with you at various stages of your engagement with us. These communications may be initiated by you, a team member at your company, or by us, and may include, but are not limited to:
 

• Initial Contact: Responses to inquiries, contact forms, and service consultations.

• Onboarding: Welcome messages, account setup instructions, and training materials.

• Service Delivery: Notifications related to technical support, troubleshooting, ticket updates, projects, third-party coordination communications, and overall service performance.

• Account Management: Appointment reminders, account alerts, and billing updates.

• Incident Response: System outage notifications, security alerts, and emergency updates.

• Ongoing Support: Follow-ups, service optimization recommendations, and feedback requests.

 

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EXPECTATIONS FOR MESSAGING

• Frequency: Messaging frequency depends on your level of engagement and service activity.

• Standard Hours: Non-urgent messages are sent Monday–Friday, 9:00 AM to 5:00 PM (Central).

• Support Hours: Support-related messages are addressed Monday–Sunday, 9:00 AM to 12:00 AM.

• Emergency Messages: Critical updates may be sent at any time to address urgent issues.

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EMAIL

If you wish to stop receiving emails, contact us to request removal from our email list. For active clients, this request requires approval from the designated primary contact on your account.

 

PHONE

To opt out of phone calls, contact us to request removal of your phone number. For active clients, this request also requires approval from the primary contact.

 

SMS

• Reply STOP to any message to opt out immediately.

• Reply HELP for assistance or contact us at (940) 536-3643.

• Standard message and data rates may apply.

• Consent is not required to purchase our services.

 

PRIVACY & SECURITY

Your contact information is handled with care and in accordance with our Privacy Policy. We do not share your phone number(s) with third parties for marketing purposes.

 

SUPPORT & SERVICE PLANS

By providing user contact information during onboarding or through your client portal, you and your authorized users consent to receive SMS communications on behalf of your organization, ensuring efficient and seamless service delivery.

 

QUESTIONS?

For any questions or concerns, please contact us.