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  • TLDR: We use your information to provide exceptional service and work with your vendors. We do not share or sell your information. Ever. And, your data is safe with SOC2 encryption and HIPAA compliance.

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    INTRODUCTION 

    Welcome to NTPC! We are committed to protecting the privacy and security of our customers and website visitors. This policy explains how we collect, use, and share your personal information.

     

    ​INFORMATION WE COLLECT

    In addition to the data we collect through our website, we gather various types of information during the onboarding process. This may include, but is not limited to:

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    • Company name, size, industry sector, and other relevant details.

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    • Names, email addresses, phone numbers, and postal addresses of key contacts.

     

    • Information about your existing IT and security infrastructure, hardware, and software.

     

    • Credit/debit card details, bank account information, and other related billing data.

     

    • Specific security needs and preferences for your business, including details about current security measures and desired improvements.

     

    • Specific network information is required for us to provide support.

     

    ​HOW WE COLLECT YOUR DATA

    We collect data from you when you:

    • Complete Registration online or place an order for any of our products or services.

    • Voluntarily complete a customer survey and provide feedback on any online form or via email.

    • Use or view our website via your browser’s cookies.

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    HOW WE USE YOUR INFORMATION

    We use your information to:​

    • Improve, personalize, and expand our website

    • Understand and analyze how you use our website

    • Develop new products, services, features, and functionality

    • Communicate with you, either directly or through one of our partners, including support tickets, to provide you with updates and other information relating to the services we provide to you, and for educational and informational purposes

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    CONTACT METHODS

    By providing a contact method or engaging in our services, you consent to our Messaging Policy. 

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    DATA STORAGE

    Your information is securely stored in our ticketing system, Syncro MSP, which is GDPR, HIPAA, and CCPA-compliant and maintains a SOC2 certificate.

     

    DATA SHARING AND DISCLOSURE

    We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless expressly authorized by you. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

     

    ​YOUR PROTECTION RIGHTS

    NTPC would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

     

    • The right to access – You have the right to request copies of your personal data.

    • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.

    • The right to delete - You have the right to request that all personal data be deleted.

     

    COOKIES AND SIMILAR TECHNOLOGIES

    For more information about our use of cookies, please see our Cookie Policy.

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    ​POLICY FOR CHILDREN

    Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under this age. However, we may provide assistance to children aged 16 or older through our help desk support through their employer, under the following conditions:

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    • ​Consent and Supervision – We advise that children aged 16 and over should seek the consent of a parent or guardian before contacting our help desk or providing any personal information.

     

    • Data Handling – Any personal information collected from users aged 16 or older will be handled with the same level of care and security as that of adult users, in accordance with our privacy practices outlined in this policy.

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    • Rights and Access – Parents or guardians of children who have contacted our help desk and provided personal information can inquire about the data collected and request its modification or deletion if necessary.

     

    ​We encourage parents and guardians to take an active role in their children’s online activities and interests. If you believe that we might have any information from or about a child under the age of 16, please contact us so we can take appropriate steps.

     

    ​​INTERNATIONAL DATA TRANSFERS

    We prioritize the security and privacy of your personal data. We want to assure our customers that:

     

    • ​We do not knowingly transfer or process data outside of the United States.

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    • All our third-party service providers and partners are based in the USA, adhering to the data protection laws and regulations applicable within the country.

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    • We have stringent measures in place to ensure that our vendors maintain the highest standards of data privacy and security, in line with our policies and commitments.

     

    ​HOW TO CONTACT US

    If you have any questions about our privacy policy,  the data we hold, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us.​

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