INTRODUCTION

NTPC ("we," "us," or "our") is committed to the responsible collection, use, and protection of personal information belonging to our clients and website visitors. This Privacy Policy describes our data practices and your rights with respect to that information.

 

INFORMATION WE COLLECT

We collect the following categories of information in connection with service delivery and client onboarding:

 

• Business Information: Company name, size, industry, and related organizational details.

• Contact Information: Names, email addresses, phone numbers, and postal addresses of designated contacts.

• Technical Information: Details regarding existing IT infrastructure, hardware, software, and network configurations necessary to provide support.

• Billing Information: Credit/debit card details, bank account information, and related payment data.

• Security Preferences: Current security measures, compliance requirements, and service preferences specific to your organization.

 

HOW WE COLLECT YOUR DATA

We collect personal information when you:

 

• Register an account or place an order for our products or services;

• Voluntarily complete a survey, form, or feedback submission; or

• Interact with our website, including through browser cookies.

 

HOW WE USE YOUR INFORMATION

We use collected information to:

 

• Deliver, maintain, and improve our services and website;

• Analyze usage patterns to enhance functionality and user experience;

• Develop new products, services, and features;

• Communicate with you regarding service updates, support, and relevant information; and

• Fulfill obligations to you under our service agreements.

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CONTACT METHODS

By providing a contact method or engaging our services, you consent to our Messaging Policy.

 

DATA STORAGE

Your information may be stored and processed across a suite of platforms used to deliver and manage our services, including our ticketing and RMM system, project management tools, knowledge base, cloud storage, backup and security platforms, and financial systems. Each platform is selected based on its security posture and compliance certifications, which collectively include SOC2, HIPAA, GDPR, and CCPA standards. We act expeditiously to protect your data at every stage of storage, transmission, and processing, and we require all third-party platforms handling client data to maintain equivalent standards of protection.

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DATA SHARING AND DISCLOSURE

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to third parties without your express authorization. This does not include authorized service providers and internal tools used to support our business operations, provided those parties are contractually bound to maintain confidentiality.

 

YOUR PROTECTION RIGHTS

You are entitled to the following rights regarding your personal data:

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• Right to Access: You may request copies of your personal data at any time.

• Right to Rectification: You may request correction of any inaccurate or incomplete information we hold.

• Right to Deletion: You may request the permanent deletion of your personal data from our systems.

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COOKIES AND SIMILAR TECHNOLOGIES

For information regarding our use of cookies and tracking technologies, please refer to our Cookie Policy.

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POLICY FOR CHILDREN

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under this age. Where individuals aged 16 or older seek support through an employer, the following conditions apply:

 

• Consent and Supervision: Individuals aged 16 or older are advised to obtain parental or guardian consent before engaging with our support services or submitting personal information.

• Data Handling: Personal information collected from users aged 16 or older is subject to the same safeguards and standards described in this policy.

• Parental Rights: Parents or guardians may inquire about data collected from a minor in their care and may request its modification or deletion.

 

If you believe we have collected information from a child under the age of 16, please contact us immediately so that appropriate action may be taken.

 

AI-ASSISTED TOOLS

NTPC may leverage industry-leading AI-assisted technologies to enhance and support service delivery. Any client data utilized in connection with such tools is strictly limited to what is necessary to perform the applicable task. All AI tool usage is governed by the respective provider's data processing and privacy terms, which are held to the same standards of confidentiality and data protection outlined in this policy.

 

INTERNATIONAL DATA TRANSFERS

We do not knowingly transfer or process personal data outside of the United States. All third-party service providers and partners engaged by NTPC operate within the United States and are subject to applicable domestic data protection laws. We maintain strict vendor requirements to ensure that all parties handling your data uphold the privacy and security standards outlined in this policy.

 

HOW TO CONTACT US

For questions regarding this policy, requests to exercise your data protection rights, or concerns about the information we hold, please contact us directly.