Last Updated: 12/18/2023

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1. Introduction

Welcome to NTPC Tech Solutions. We are committed to protecting the privacy and security of our customers and website visitors. This policy explains how we collect, use, and share your personal information.

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2. Information We Collect

In addition to the data we collect through our website, we gather various types of information during the customer onboarding process. This may include, but is not limited to:

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• Business Information: Company name, size, industry sector, and other relevant details.

• Contact Information: Names, email addresses, phone numbers, and postal addresses of key contacts.

• Technical Information: Information about your existing IT and security infrastructure, hardware, and software.

• Payment and Billing Information: Credit/debit card details, bank account information, and other related billing data.

• Security Requirements: Specific security needs and preferences for your business, including details about current security measures and desired improvements.

• Network Requirements: Specific network information required for us to provide support.

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3. How We Collect Your Data

We collect data from you when you:

• Complete Registration online or place an order for any of our products or services.

• Voluntarily complete a customer survey, and provide feedback on any online form or via email.

• Use or view our website via your browser’s cookies.

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4. How We Use Your Information

We use your information to:

 

• Provide, operate, and maintain our website

• Improve, personalize, and expand our website

• Understand and analyze how you use our website

• Develop new products, services, features, and functionality

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

• Send you emails

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5. Data Storage and Security

Your information is securely stored in our ticketing system, Syncro MSP which is GDPR and CCPA-compliant and maintains a SOC2 certificate.

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6. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless expressly authorized by you. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

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7. Your Data Protection Rights

NTPC Tech Solutions would like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

 

• The right to access – You have the right to request copies of your personal data.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.

• The right to delete - You have the right to request all personal data be deleted.

 

8. Cookies and Similar Technologies

Our website uses cookies. For more information about our use of cookies, please see our Cookie Policy.

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9. Policy for Children

At NTPC Tech Solutions, we recognize the importance of protecting the privacy of young individuals. Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under this age. However, we may provide assistance to children aged 16 or older through our help desk support through their employer, under the following conditions:

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• Consent and Supervision: We advise that children aged 16 and over should seek the consent of a parent or guardian before contacting our help desk or providing any personal information.

• Data Handling: Any personal information collected from users aged 16 or older will be handled with the same level of care and security as that of adult users, in accordance with our privacy practices outlined in this policy.

• Rights and Access: Parents or guardians of children who have contacted our help desk and provided personal information can inquire about the data collected and request its modification or deletion if necessary.

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We encourage parents and guardians to take an active role in their children’s online activities and interests. If you believe that we might have any information from or about a child under the age of 16, please contact us so we can take appropriate steps.

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10. International Data Transfers

At NTPC Tech Solutions, we prioritize the security and privacy of your personal data. We want to assure our customers that:

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• We do not knowingly transfer or process data outside of the United States.

• All our third-party service providers and partners are based in the USA, adhering to the data protection laws and regulations applicable within the country.

• We have stringent measures in place to ensure that our vendors maintain the highest standards of data privacy and security, in line with our policies and commitments.

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11. Changes to Our Privacy Policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 01/01/2023.

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12. How to Contact Us

If you have any questions about NTPC Tech Solution's privacy policy, or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

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• Email: support@ntpctech.com

• Call: (940) 536-3643

• Write: 3401 E University Dr #106, Denton, TX 76208

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