WE CREATED A TECHNOLOGY COMPANY FOR YOU
With over fifty years of collective Domino’s experience across every role except Franchisee, we know what it takes to do what you do and keep stores running smoothly. There are not enough hours in the day.
NTPC is the first line of defense when your team needs help, because with faster resolutions and virtually zero downtime –– we have proved that everyone will sell more pizzas and have more fun!
HOW IT WORKS
HERE'S HOW IT WORKS
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You know that Domino's is really an IT company that sells pizza.
And we know most vendors and IT providers lack the speed and internal knowledge to meet the demands of the Domino's system.
Our solutions are crafted around franchisees and team members because we know how to solve their tech problems fast –– there hasn't been an issue we haven't solved yet.
- Jason & Ashley Radcliff
NTPC stands for Niche Tech for Pizza companies because Ashley worked for CSPH Inc. in Dallas, TX, and had a very successful career with Joe Romano and Dick Hafner, starting when she was 16 years old in 2006, until they retired around 2018.
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2 x GM of the Year @ 6937 (her AM got it the next year)
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1 x GM of the Nation Nominee
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1 x Trainer of the Year Nominee
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13 x MVP Award Winner
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15 x #1 ADT in the Nation (beat G4)
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Created On-Demand Driver Program
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Youngest Supervisor in CSPH History
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Master Bench Builder
After that, she worked for the purchasing franchise, Team Wow with Brent Hamill, as Director of Operations for three years!
One day, a phone system died at one of the highest volume stores in Dallas, and a replacement had been delivered. It was Friday night, and this was before OLO accounted for ~90% of order count, so no phones = ~$5k in sales.
A third-party IT company was called out to replace the phone system, but couldn't get the phones up after trying for several hours. Impatient and losing sales, Ashley did what any wife would do – she called her husband, Jason, and within two hours (one of those being drive time), the phone system was up and sales were coming in.
And in that moment, they had an epiphany and knew exactly what they were meant to do – help business owners eliminate outages and solve their problems super fast.
So, a week later, they created an LLC and bootstrapped NTPC out of their garage. Ashley stayed with Domino's, and Jason grew the business. Word started spreading, and before they knew it, they hired our first three team members.
After a few years, Ashley had the opportunity to leave Domino's and go full-time with NTPC, and as they say, the rest is history.
NTPC is the ONLY corporate-approved third-party technology partner for franchisees 🤘
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Choose from our Casual Plan, which is pay-as-you-go on a per ticket basis –– just like GlobalCare, or you can choose our Core Plan, which includes unlimited tickets. Both plans have the same coverage.
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Help Desk 9am to 12am CT
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Replace GC + GLS
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OLO Monitoring
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Internet Monitoring
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ISP Management ∆
Instead of calling GlobalCare, GLS, or your internet provider –– you and your team just contact NTPC, and we'll solve the problem super fast or contact a vendor on your behalf if it's a back-end issue.
Avg resolution for tickets without contacting a vendor is 12 minutes!
Supervisors are kept in the loop via email every step of the way, and when we need approval, we'll email your designated contact before any move, add, or change request is processed.
We resolve more than 90% of store tech issues without needing to contact GlobalCare or GLS!
∆ requires NTPC LTE backup internet
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Our backup solution is our doorway to remotely managing your stores and was designed with you in mind. Why?
Because not all backups are created equally, and to keep OLO and phones online, it takes proactive management and constant vigilance.
As your Technology Solutions Partner (TSP), we monitor and manage all of our devices (assets) during business hours, so we know when a device that isn't supposed to be moved goes offline, and the best part is –– we take action so you don't have to.
Our backup plan is also unique because we pool all our clients together. This is great news for you because we don't charge for overages, and you won't be on backup for long. Since we also monitor your primary internet, we make sure it comes back up and contact the provider if needed 😉
We'll ship them to you after onboarding is complete and your Supervisors can install them.
It takes less than 15-minutes!
NTPC LTE BACKUP INTERNET IS A WIN-WIN-WIN
INTAKE –– Our desktop sign-up process takes 30 to 45 minutes and needs to be completed for each entity within your f-code. Be sure to gather the following information before you begin:
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Your company logo
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Internet bills for each location (all pages)
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Phone bills for each location (all pages)
ONBOARDING –– Once you've completed the sign-up form for each entity in your company, we'll review everything and send you a short list of tasks to complete so we have the remote access we need to support your team at the highest level.
The onboarding tasks aren't complicated. The franchisee will need to send a few emails and setup their NTPC portal. The remaining tasks can be delegated!
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Domino's is upgrading store infrastructure, and we're here to help!
To help everyone prepare for the upcoming New Network in 2026, we are offering a service we call "NGP Prep" where we'll complete all the pre-conversion steps so your team only has to install the new hardware before the current July 2026 deadline.
New Network is a stepping stone to Next Gen Pulse, and since we've converted stores to 4.0 –– we know all the steps involved and can do the heavy lifting –– all the way from Texas.
You can let us know if you're interested in this service when you sign-up so you're included in the project rollout. This service will be scheduled in Q1 - Q2 2026.
